So this is actually my 3rd order and unfortunately, it came with some complications. The first embroidered patch had excess material on the border due to improper hot cutting, making it look disproportionate. And on the second patch, the finish was different from the sample, making it look uneven and unappealing. I initially asked for a refund but they insisted on remaking and shipping it again. But it was a constant back and forth because even after fixing the border, the jump stitching was still off and there were complaints from the seller. Honestly, if it was done right the first time, we wouldn't be having all these troubles. But on the bright side, the package was shipped and received in just 3 days, which was great. Overall, I still stand by my previous review that their woven patches are excellent but the quality of their embroidery details needs improvement.
Réponse du fournisseur :
We are very sorry for the trouble caused to you. Thank you very much for your valuable advice. We will continue to improve the technology and hope to bring you a pleasant shopping experience next time
30 Mar 2024